Three products, one approach to software: ConSergio, Widgeto and Kleio

Some questions arrive at the least convenient moment. A guest needs directions to their accommodation after reception has closed; a prospective customer looks for a detail on a website and cannot find it; a small business has to piece together the history of an enquiry before preparing a quotation. These are different situations, but they have something in common: the information exists and the next step is clear, yet friction between a person and the answer takes up time and attention.

DevInterface develops bespoke software for businesses with different needs. Alongside this work, we have three products of our own: ConSergio, Widgeto and Kleio. This year, we want to bring them to a wider market. The best way to introduce them is to start with the practical problems each one aims to solve.

They are three distinct products. The thread running through this article is one way of looking at them together: technology can make knowledge easier to access, help a conversation get off to a good start and give continuity to the work that follows. Each product addresses a different part of that journey, for its own users and setting.

Anyone running a hotel, B&B or agritourism business knows the value of an answer at the right moment. For a guest, finding out how check-in works, what services are available or where to go during a stay can mean the difference between a smooth experience and a frustrating search through messages, web pages and documents. For the property, the same questions often come up repeatedly, sometimes in different languages and outside the hours when staff can reply straight away.

ConSergio is designed for this situation. It is a digital concierge for accommodation providers that can answer guests in multiple languages at any time. Its role is to make useful information available when it is needed, ease the burden of recurring enquiries and give staff more time for matters that call for their attention, judgement and care. Hospitality remains a human relationship; a well-designed digital tool can help it run more smoothly, particularly when a wait or a hard-to-find answer might otherwise interrupt it.

ConSergio shows the value of designing for a specific setting. As well as answering questions, it can collect requests, help guests book services and pass matters requiring a person to the staff. An assistant for hospitality has to fit the rhythm of a stay, guests’ needs and the daily work of those who welcome them.

With the Reservations module, ConSergio can also manage rooms, availability and stays and, on supported plans, collect booking requests directly from the property’s website. Online pre-check-in also allows guest details to be collected in advance, simplifying check-in and preparing information for the property’s mandatory guest reporting requirements.

A business website can hold answers to countless questions and still leave a visitor unable to find the one they need. Information is spread across pages, service descriptions and documents. Finding the relevant detail takes time, especially for someone encountering the business and its terminology for the first time. Even a well-organised site cannot anticipate every question: sometimes people simply need to ask in their own words.

Widgeto brings that option into the website. It is an AI chatbot that uses the contents of web pages and documents to answer visitors’ questions. The aim is to bring what a business knows closer to what a customer wants to understand, making existing information easier to access. This can help someone exploring a service, weighing up options or seeking clarification before getting in touch.

The question is whether that conversation genuinely helps visitors find their way and helps the business communicate more clearly. In our article about moving from features to value, we explored this distinction: a new feature matters when it improves a real experience. Widgeto offers a way to apply that question to a place where many businesses first meet their customers.

A clear answer can start a relationship, but someone then has to carry it forward. An enquiry becomes a conversation; that conversation might lead to a quotation and, if things go well, a sale. For many small and medium-sized businesses and craft enterprises, this journey crosses different people, tools and documents. When information is scattered, recovering the context and working out what has happened so far takes effort away from the job itself.

Kleio addresses this part of the process and what follows it. It is a modular business management platform that connects customers, quotations, orders and projects, with modules covering sales, purchasing, tasks, staff, stock, accounting and documents. DevInterface also presents it as a solution for SMEs and craft businesses. Its modular structure matters because businesses do not all start in the same place and can choose a configuration that suits their workflows.

A process does not improve simply because it moves onto a screen. Its stages and the people involved need to be understood. This is close to a theme in our article about DevInterface’s development process, and helps explain Kleio’s proposition: bringing information and activities that might otherwise remain separate into one environment.

ConSergio, Widgeto and Kleio work in different areas. One supports guest services at accommodation providers; another helps people visiting a website to ask questions; the third helps businesses organise their commercial and operational work. Looked at together, though, they suggest a sequence familiar to many organisations: someone looks for information, starts a conversation and expects that conversation to lead somewhere in an orderly way.

That is the connection this article draws between them: a shared view of people’s needs, without assuming that the three platforms are technically integrated. Making information easier to find, providing answers when they are useful and keeping subsequent work organised are different but related goals. Each product tackles one of them with its own identity and intended users.

In our account of 2025 we shared our work on client projects and our exploration of new solutions. Introducing these three products is part of that story. It also opens a phase in which listening to users, gathering feedback and continuing to develop the products will matter.

It is a way of showing the spirit of DevInterface, too: an interest in technology and in the point where it meets people’s work, from a guest who needs to find their way to a visitor looking for an answer and a business seeking to manage its activities more effectively. To find out more about ConSergio, Widgeto and Kleio, visit their websites. If any of the frustrations we have described sound familiar in your organisation, we would be glad to talk.